Candidates are seeking workplaces where they can intertwine their beliefs with those of the company, and work together on a common vision of purpose and success. As leaders grapple with how to recruit
Communication tactics that work well among colleagues in a conference room may not translate seamlessly to a virtual meeting. Elevating both your point and your presence in a Zoom, Skype, or similar virtual
Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. An AI analysis of more than 1 million customer service calls showed dramatic increases in customer anxiety
The pandemic crisis is almost certain to change many American industries. It would be a shame if health care is not one of them. A number of major practices have been altered to help the country cope the
While the Covid-19 pandemic is a public health crisis, it is also a crisis of management, procurement and operations in our health system. At Elmhurst Hospital in Queens, New York, the hospital’s leadership
Overseeing layoffs during the coronavirus pandemic will be different from any past layoffs you’ve presided over for one key reason: due to social distancing measures, they won’t take place in person. you
Most of us are incredibly careful about how we spend our money. But when it comes to our time, we hardly give it a second thought. The good news is that there are easy ways to take some of your time back.
Companies that are best able to bounce back from jolts and adjust have a stable foundation. It provides the confidence, security, and optimism people need to keep calm, act rationally, and swiftly adapt
For teams doing daily product work, it can feel relatively easy to define the words product and customer. A product team will work hard to get to know that customer and how the organization’s products
“Agility” has become a hugely popular management buzzword. But what does it really mean and how can leaders achieve it? Lessons from the world of ballet can instructive. Dancers and agile leaders share
The current pandemic has more people teleworking and adapting business to the virtual environment. While continuing to lead direct reports and collaborate with customers remain business imperatives, mentorship
The best practices in supply chain and operations management can help health care providers cope with the surge in patients and the supply shortages. They will help them create a comprehensive strategy
Disruptive technologies create tremendous opportunity for organizations to become smarter, more agile, more flexible, and more responsive. But as employees deploy new applications, they are encountering
Like many people, Verizon Communications CEO Hans Vestberg is working from home during this extraordinary Covid-19 pandemic. He says he’s using “all the technology” to run his company as normally as possible.
As millions of employees around the world have had to make a sudden and unprecedented shift to remote work amid the coronavirus pandemic, many might find themselves feeling like they need to work all time
We’ve often spent hours rehearsing before presenting to upper management, only to freeze when confronted with a tough question from our bosses. All our preparation and carefully curated slides go unacknowledged.
Kelley A. Wittbold, MD, is an emergency medicine attending physician at Massachusetts General Hospital and an administrative fellow specializing in digital health, emergency telemedicine, and emergency