Inside the big, messy business of empathy
Empathy is everywhere in design and business. So is “empathy-washing.” On a Monday afternoon in late fall of 2018, a group of 30 or so adults in various interpretations of business-casual sat in neat rows of chairs facing a projector screen with the words “Applied Empathy” written across it. They …
Fast Company flipped this story into Fast Co. Design•1509d