AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoMicrosoft Teams surpasses 320 million active monthly users amid pressure from rivals to unbundle the service from Officewindowscentral.com - Kevin OkemwaAt the height of the COVID-19 pandemic a few years back, many organizations embraced the work-from-home approach and hybrid work to mitigate the …
AvatarJoseph WilliamsAvatarAvatarAre AI Chatbots About to Make Work Meetings Worse Than Ever?The Daily Beast - Molly GlickBig Tech companies are launching new tools to make work calls easier—but with privacy issues and rogue bots, they could end up causing more harm than …
AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoSalesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providerssalesforce.com - February 23, 2023Editor’s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Innovations will …
AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoNew Microsoft Teams Premium Will Add Paywall to Some Featuresverified_publishertech.co - Adam RoweMicrosoft is adding a semi-hidden downgrade to any users who aren't interested in paying for Premium: Fewer features. This year, Microsoft Teams is …
AvatarJoseph WilliamsAvatarAvatarSome Microsoft Teams features will move to new Premium editionverified_publisherThe Verge - Tom WarrenMicrosoft is putting some Teams features behind a bigger paywall. Microsoft Teams Premium launches in February. Microsoft is moving some Microsoft Teams features over to its more costly Premium edition. Microsoft Teams Premium has been available as a 30-day trial since last month and will soon have …
AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoVideoconferencing Worries Grow, With SMBs in Cyberattack Crosshairsdarkreading.com - Nathan Eddy, Contributing WriterIt's no secret that the acceleration of work-from-home and distributed workforce trends — infamously spurred on by the pandemic — has occurred in …
AvatarJoseph WilliamsAvatarAvatarNow you can join a Microsoft Teams call from a HoloLens 2 headsetverified_publisherZDNET - Liam TungMicrosoft pushes the industrial metaverse and also hints at what is coming next for HoloLens hardware. HoloLens 2 users can call people directly, …
AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoBuilding the Business Case for Automation in the Contact Centercmswire.com - Brad BeumerThe power of excellent customer service cannot be overstated. Customers these days demand more and better service from the businesses they patronize …
AvatarJoseph WilliamsHow voice biometrics is saving financial services companies millions and eliminating fraudverified_publisherVentureBeat - VB StaffAs part of Five9’s Conversational AI Summit at Transform 2021, two leading experts in the field of voice biometrics, Paul Magee, CEO of Auraya and Daniel Thornbill, SVP Pre and Post Sales at ValidSoft, sat down with Richard Dumas, VP of Marketing at Five9, and explored how banks, credit unions, …
AvatarJoseph WilliamsFlipboardIcon version of the Flipboard logoUnified Communications Solutions | Avaya UCaaSavaya.comFuture-ready unified communications What is UCaaS? Learn all about Unified Communications as a Service (UCaaS): How it simultaneously expands and …
AvatarJoseph WilliamsAvatarAvatarA guide to VoIP, the technology that lets you make voice calls over the internetverified_publisherBusiness Insider - Written by Dave JohnsonVoIP is shorthand for a telecommunication technology called Voice over Internet Protocol, and it's a modern alternative to traditional phones. For a century or so, landline telephone systems have carried voice data over a network called the public switched telephone network (PTSN). VoIP, on the …
AvatarJoseph WilliamsAvatarAvatarGitHub alumni are building Rewatch, a solution for your Zoom fatigueverified_publisherTechCrunch - Natasha MascarenhasThe rise of distributed teams in response to the coronavirus has led to more video-conferencing meetings for all of us. As offices remain closed, distributed work is forcing companies to figure out a better way than Zoom or Google Hangouts to meet with employees across time zones and teams. Rewatch …