https://venturebeat.com/2019/12/10/observe-ai-raises-26-million-for-ai-that-monitors-and-coaches-call-center-agents/
Jason M. Lemkin
flipped into SaaStr
https://venturebeat.com/2019/12/10/observe-ai-raises-26-million-for-ai-that-monitors-and-coaches-call-center-agents/